Business Philosophy
Over the years of developing McArthur Shipping' operations we have
identified a number of criteria which we believe are fundamental to the provision of
efficient and effective services for our Principals. These can be summarised as follows:
- The representation of only first-class Principals and strategic partners.
- The promotion of professional attitudes and a team approach - by our staff to all
aspects of business, including Sales/Marketing, Customer Service, Value Added Services,
Accounting, Documentation, EDI, Vessel Operations, Cargo handling, Equipment Logistics,
Claims, Port Agency, Chartering, and where required, Conference representation/freight
negotiations.
- Prompt and accurate reporting at all times, according to Principals' requirements.
- Ongoing marketing to further promote Clients' interests. Trade Development and other
studies are undertaken as and when the need arises and relevant media information, trade
statistics and reports are forwarded regularly.
- By initiative and anticipation, in an active manner continually to improve the range and
efficiency of services to Clients.
- Active membership of the Shipping Australia Limited and Bimco, as well as other industry
groups and Chambers of Commerce.
- Continuous updating of individual port status and load terminal forward scheduling.
- Maintain close communication with suppliers and commodity groups.
- Work closely with vendors to achieve most efficient and cost effective terms.
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